Frequently asked questions
FAQ
What's your guarantee?
We love our products and are confident you will too! That’s why we're offering a 30-Day, Risk-Free Trial. If you're not in love with your results, we'll give you a refund. Check out our Refund Policy for more details or Contact us.
Do you ship worldwide?
We are proud to provide Worldwide Shipping to our customers! We ship to most countries worldwide, but shipping rates vary for each area.
How long does shipping take?
Shipping times vary, but for the US and UK the standard shipping time is 6-15 Days
Will I get a tracking number after making an order?
Yes! all orders will include a tracking number. It will automatically be sent to your email!
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-5 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 business days of the product being shipped.
Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.
What is the exchange/return policy?
https://klydero.com/policies/refund-policy
Why can't I activate the translation feature?
You have to have both earbuds connected to activate the translation function?